Contact information

Contact Us

Last Updated: June 8, 2026

Thank you for visiting Rainvello. We value our customers and are committed to providing professional, timely, and reliable support. If you have any questions regarding your order, products, shipping, returns, refunds, website services, or any other inquiries, our customer support team is available to assist you.

Customer Support

For general inquiries, product questions, order assistance, shipping updates, return requests, refund concerns, or account-related matters, please contact our Customer Support Team using the information below:

Website: rainvello.com

Email: support@rainvello.com

Customer Service Hours:
Monday to Friday: 9:00 AM – 6:00 PM (Eastern Time)

We strive to respond to all customer inquiries within 24–48 business hours. Response times may be extended during weekends, holidays, promotional periods, or peak shopping seasons.

Order Assistance

If you are contacting us regarding an existing order, please include the following information in your message whenever possible:

Full Name
Order Number
Email Address Used for Purchase
Product Name
Detailed Description of the Issue
Supporting Photos or Documentation (if applicable)

Providing complete information helps us resolve your request more efficiently.

Shipping and Delivery Support

If you require assistance regarding shipment tracking, delivery delays, damaged packages, missing items, or shipping-related concerns, please contact us through our customer support email.

For shipping investigations, additional documentation may be requested, including photographs of packaging, tracking information, or delivery confirmation records.

Returns and Refunds

Questions regarding returns, exchanges, cancellations, or refunds should be submitted through our support email.

All return and refund requests are subject to the terms outlined in our Return & Refund Policy. Customers should contact us before returning any item to ensure proper authorization and processing.

Intellectual Property Rights and Brand Protection

Rainvello respects the intellectual property rights of others and is committed to maintaining compliance with applicable intellectual property laws.

If you believe that any content, image, trademark, logo, product description, copyrighted material, or other content appearing on our website infringes upon your intellectual property rights, please submit a written notice to:

Email: support@rainvello.com

Your notice should include:

Identification of the intellectual property right claimed to be infringed;
Identification of the allegedly infringing material;
Information reasonably sufficient to locate the content on our website;
Your contact information;
Supporting documentation demonstrating ownership or authorization;
A statement that the information provided is accurate and submitted in good faith.

Upon receipt of a valid notice, we may investigate the matter and take appropriate action, including modification, removal, restriction, or suspension of the relevant content where necessary.

Business Cooperation and Supplier Inquiries

For business partnerships, supplier opportunities, wholesale inquiries, affiliate collaborations, media requests, or other commercial matters, please contact us through our support email and include detailed information regarding your proposal.

Our team will review inquiries and respond where appropriate.

Customer Responsibilities

Customers are responsible for ensuring that all contact information, shipping details, and order information submitted during checkout are accurate and complete.

Rainvello shall not be responsible for delays, failed deliveries, or communication issues resulting from inaccurate information provided by customers.

Communication Methods

By contacting us, you consent to receive communications from Rainvello via email or other reasonable methods regarding your inquiry, order status, account information, dispute resolution, or customer service matters.

Service Availability

While we strive to maintain uninterrupted customer support services, response times and availability may occasionally be affected by maintenance, technical issues, holidays, force majeure events, or circumstances beyond our reasonable control.