Shipping Policy

Last Updated: June 8, 2026

At Rainvello, we strive to provide fast, reliable, and transparent shipping services for all orders placed through rainvello.com. By purchasing from our website, you agree to the terms outlined in this Shipping Policy.

1. Order Processing

• Orders are typically processed within 1–3 business days after payment confirmation.
• Orders are not processed on weekends or public holidays.
• Processing times may be longer during peak seasons, promotional events, or due to supply chain disruptions.
• We reserve the right to cancel or delay orders in cases of stock shortages, supplier issues, or suspected fraudulent activity.

2. Shipping Methods and Carriers

• We use reputable carriers for domestic and international shipping.
• Shipping options, delivery times, and costs may vary depending on the customer’s location and selected shipping method.
• Estimated delivery times are provided for informational purposes only and are not guaranteed. Actual delivery may be affected by carrier delays, customs inspections, weather conditions, or other factors beyond our control.

3. Shipping Destinations

• We currently ship to Canada and select international destinations.
• Customers are responsible for providing accurate shipping information, including postal codes, street addresses, and contact details.
• We are not responsible for packages lost or delayed due to incorrect or incomplete addresses provided by the customer.

4. International Orders and Customs

• International shipments may be subject to customs duties, taxes, tariffs, or other import fees, which are the responsibility of the customer.
• Customers should check with local authorities regarding applicable import regulations and fees before placing an order.
• Delays caused by customs clearance are beyond our control.

5. Order Tracking

• Tracking information will be provided via email once your order has been shipped.
• Please allow up to 48 hours for tracking information to become active.
• While we make reasonable efforts to monitor shipments, we are not responsible for delays or errors caused by carriers.

6. Lost or Damaged Shipments

• Customers must report lost, damaged, or incorrect shipments within seven (7) days of estimated delivery.
• We may request supporting documentation, such as photographs or carrier reports, to process claims.
• Resolution may include replacement items, partial refunds, or full refunds at our discretion.
• We are not responsible for packages lost or damaged after delivery confirmation by the carrier.

7. Multiple Shipments

• Items in a single order may be shipped separately depending on supplier location and availability.
• Shipping costs and estimated delivery times are calculated per order and per shipping method.

8. Shipping Delays

• Shipping times may vary due to:
  • Weather or natural disasters
  • Carrier delays
  • Supplier or warehouse delays
  • Holidays or peak season congestion
• We are not liable for delays beyond our reasonable control. Customers are encouraged to plan ahead for time-sensitive orders.

9. Brand and Product Disclaimer

• Products listed on our website are sourced from authorized or verified suppliers.
• Product images may be for reference only. Minor variations in color, packaging, or branding may occur due to supplier differences.
• We do not sell unauthorized or counterfeit branded products. Customers acknowledge that slight variations do not constitute defects.
• If you believe a product infringes intellectual property rights, please contact us at support@rainvello.com. We will investigate and take appropriate action.

10. Shipping Fees and Charges

• Shipping fees are calculated at checkout based on weight, dimensions, destination, and shipping method.
• Any additional duties, taxes, or fees imposed by customs or local authorities are the responsibility of the customer.
• We reserve the right to update shipping fees at any time without prior notice.

11. Returns Due to Shipping Issues

• Items returned due to customer-provided incorrect shipping information will incur additional shipping fees.
• Refunds for lost or damaged packages are subject to our Return & Refund Policy.

12. Contact Information

For any questions regarding shipping, delivery status, or logistics concerns, please contact:

Rainvello
Website: rainvello.com
Email: support@rainvello.com
Phone (Canada): +1 (416) 555-0199
Business Address: 123 Rainvello Street, Toronto, ON, M5V 2T6
Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)