Terms of Service

Last Updated: June 8, 2026

Welcome to Rainvello (“we”, “our”, “us”). By accessing or using our website rainvello.com and purchasing products through our platform, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our website or making a purchase.

1. Acceptance of Terms

By using this website or placing an order, you confirm that you have read, understood, and agreed to these Terms of Service, our Privacy Policy, and any other policies referenced on the site. If you do not agree, you may not use our website or purchase products.

2. Eligibility

You must be at least 18 years old, or the age of majority in your province or territory, to use our services. By using our website, you represent and warrant that you meet these eligibility requirements.

3. Product Information and Accuracy

We make reasonable efforts to display accurate product descriptions, images, prices, and other information. However, minor variations may occur due to:

• Supplier updates or stock changes
• Differences in monitor or device display
• Manufacturing tolerances

All information is provided for general guidance only and does not guarantee product specifications.

4. Orders and Payment

• Orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our sole discretion.
• Payment must be made in full at the time of purchase using the accepted payment methods.
• All prices are in Canadian dollars (CAD) unless otherwise specified and are subject to change without notice.
• Taxes, duties, or customs fees applicable to your order are your responsibility.

5. Shipping and Delivery

• Estimated delivery times are provided for informational purposes and are not guaranteed.
• We are not liable for delays caused by carriers, customs clearance, extreme weather, or other factors beyond our control.
• Customers are responsible for providing accurate shipping information.
• In the event of lost or undelivered packages, we may investigate with the carrier before issuing a replacement or refund.

6. Returns, Refunds, and Exchanges

All returns, refunds, or exchanges are subject to our Return & Refund Policy. By purchasing from us, you agree to comply with the terms outlined in that policy.

7. Intellectual Property and Brand Disclaimer

• All content on rainvello.com, including text, images, logos, graphics, product descriptions, and other materials, is owned by us or used under license. Unauthorized use, reproduction, or distribution is strictly prohibited.
• We do not knowingly sell counterfeit products or infringe on third-party intellectual property rights. All products are sourced through legitimate suppliers.
• If you believe any content or product on our website violates your intellectual property rights, please contact us at support@rainvello.com with sufficient details. We will investigate and take appropriate action.
• Use of our website does not grant you any license or right to use our trademarks, logos, or copyrighted materials.

8. User Conduct

By using our website, you agree not to:

• Use our website for illegal purposes or in violation of applicable laws.
• Interfere with or disrupt the website or servers.
• Submit false, misleading, or fraudulent information.
• Copy, reproduce, or distribute our content without permission.
• Engage in any activity that may harm our business, reputation, or users.

9. Limitation of Liability

To the maximum extent permitted by law, Rainvello shall not be liable for:

• Indirect, incidental, special, or consequential damages arising from the use of our website or products.
• Errors, omissions, or inaccuracies in product information.
• Damages related to shipping delays, lost packages, or customs fees.
• Unauthorized access to personal information or breaches beyond our reasonable control.

Our total liability for any claim arising from your use of the website or purchase of products shall not exceed the total amount paid for the product(s) in question.

10. Indemnification

You agree to indemnify, defend, and hold harmless Rainvello, its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, or expenses arising from:

• Your use of our website or services.
• Violation of these Terms of Service.
• Violation of any applicable law or regulation.
• Infringement of third-party rights, including intellectual property or privacy rights.

11. Third-Party Services

Our website may include links or integrations with third-party services, platforms, or payment providers. We are not responsible for their actions, policies, or content. Use of third-party services is at your own risk and subject to their terms.

12. Privacy and Data Protection

We collect, store, and process personal information in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your information as described in that policy.

13. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Updated terms will be posted on the website with a revised Last Updated date. Continued use of the website after updates constitutes acceptance of the modified terms.

14. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes will be subject to the exclusive jurisdiction of the courts located in Ontario.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16. Contact Information

For any questions, concerns, or notices regarding these Terms of Service, please contact:

Rainvello
Website: rainvello.com
Email: support@rainvello.com
Phone (Canada): +1 (416) 555-0199
Business Address: 123 Rainvello Street, Toronto, ON, M5V 2T6
Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)