Privacy Policy

Last Updated: June 8, 2026

At Rainvello (“we”, “our”, or “us”), your privacy and the security of your personal information are important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you access or purchase products from our website rainvello.com. By using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal and non-personal information in order to provide you with the best possible shopping experience. This includes:

• Personal Information: Name, email address, billing/shipping address, phone number, payment information, and account login credentials.
• Non-Personal Information: IP address, browser type, operating system, device type, browsing behavior, referral source, and website usage statistics.
• Order Information: Products purchased, purchase history, shipping preferences, and customer service interactions.
• Communications: Any messages or emails you send to us, including customer support requests or inquiries.

We collect information directly from you when you provide it to us, and automatically through your use of our website.

2. How We Use Your Information

We use your information for the following purposes:

• To process orders, payments, and shipments.
• To communicate with you about your orders, customer support, or account updates.
• To improve our website, services, and product offerings.
• To send promotional emails, offers, or newsletters (you may opt-out at any time).
• To prevent fraud, unauthorized transactions, and illegal activities.
• To comply with legal obligations and protect our rights, property, or safety.

We do not sell your personal information to third parties for marketing purposes.

3. Sharing Your Information

We may share your information with third parties only when necessary to provide services or comply with legal obligations, including:

• Service Providers: Payment processors, shipping carriers, IT providers, marketing partners, and analytics services.
• Legal Compliance: If required by law, court order, or government authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.
• Fraud Prevention: To detect or prevent fraudulent or illegal activity, or protect our customers and website security.

All third-party partners are required to safeguard your information and use it only for the purposes we specify.

4. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

• Enhance website functionality and performance.
• Analyze website traffic and user behavior.
• Provide personalized advertising and marketing content.
• Improve your shopping experience.

You may disable cookies in your browser settings, but this may limit some website functionality.

5. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your personal information. However, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security and will not be liable for unauthorized access that is beyond our control.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once information is no longer needed, we securely delete or anonymize it.

7. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that personal information from a child under 13 has been collected, we will take steps to delete it promptly.

8. Your Rights

Canadian residents may have the right to access, correct, or request deletion of their personal information, subject to applicable law. You may also:

• Opt-out of marketing communications.
• Withdraw consent where consent is required for processing.
• Request access to your stored personal information.

To exercise your rights, contact us at support@rainvello.com. We will respond within a reasonable timeframe in accordance with applicable laws.

9. Third-Party Links and Services

Our website may include links to third-party websites, social media platforms, or services. We are not responsible for the privacy practices, content, or accuracy of third-party sites. We encourage you to read their privacy policies before providing personal information.

10. Intellectual Property and Brand Disclaimer

• All product images, descriptions, and content are used under fair representation or from licensed suppliers. We do not knowingly infringe on third-party trademarks, copyrights, or intellectual property.
• If you believe any content on our website violates your intellectual property rights, please contact us at support@rainvello.com with sufficient details. We will investigate and take corrective action as appropriate.
• Use of our website does not grant any rights to copy, reproduce, or redistribute our content or brand materials.

11. International Visitors

If you access our website from outside Canada, please note that your information may be transferred to, stored, or processed in Canada. By using our website, you consent to this transfer and processing in accordance with Canadian privacy laws.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or website functionality. The updated policy will be posted on our website with a revised Last Updated date.

13. Contact Us

For any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact:

Rainvello
Website: rainvello.com
Email: support@rainvello.com
Phone (Canada): +1 (416) 555-0199
Business Address: 123 Rainvello Street, Toronto, ON, M5V 2T6
Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)